AI agents · Inbox and Everything plans

Your AI team.
Your rules.

Five agents that answer customers, book appointments, follow up carts, chase late orders and reply to reviews. They check your real orders, stock and calendar first, and hand your team anything that needs a person.

Start freeMeet the agents ↓
Support AgentSMS
Hi, any update on my order? Placed it Monday
✓Found order #4821 for this customer
✓Tracking: in transit, out for delivery tomorrow
Hi Mia, your order #4821 is on its way and due tomorrow. You can track it here: auspost.com.au/track/…
Sent on its own · backed by a live lookup
01 · SMS, website chat, email, Instagram and Messenger

Support Agent

Answers order, stock and opening-hours questions, and hands the rest to your team.

  • “Where’s my order?” from your live store and tracking
  • Stock at each of your stores, from WooCommerce or Shopify
  • Opening hours, holidays included, from Google Business Profile
  • Back-in-stock requests: adds them to the waiting list
  • Upset customer or something wrong: hands over with a note

Never guesses an order, price or date. If it can’t check it, it asks your team.

SMS
Hi, any update on my order? Placed it Monday
✓ Found order #4821 for this customer
✓ Tracking: in transit, out for delivery tomorrow
Hi Mia, your order #4821 is on its way and due tomorrow. You can track it here: auspost.com.au/track/…
Sent on its own · backed by a live lookup
02 · SMS and website chat

Reception Agent

Books, finds and moves appointments by text or chat.

  • Offers two to four real free times
  • Sends a booking link to pick a time and pay the deposit
  • Tells customers when their booking is
  • Moves or cancels a booking, with your team’s OK
  • Prices and deposits only from your service list

Never promises a refund. Your cancellation policy decides.

Website chat
Can I get a cut and colour this Saturday?
✓ Service: Cut & colour, 2 h, $40 deposit
✓ Saturday free: 9:30, 11:00, 2:15
We’ve got Saturday at 9:30, 11:00 or 2:15. Pick one and pay the $40 deposit here: book.colvy.com/…
Waiting for approval · you can let these go on their own
03 · SMS and email

Sales Agent

Follows up carts, quotes and enquiries that went quiet. One helpful message, never pushy.

  • Abandoned carts: what they left, and a link back to checkout
  • Unpaid quotes and payment requests: one friendly nudge
  • Product enquiries: answers the question they asked
  • Only says “a few left” when stock really is low
  • Unusual carts go to a person instead

Never invents urgency, and never offers a discount unless your rules allow it.

SMS
Cart left at checkout: Fluval 307 canister filter
✓ Cart still open, customer can be texted
✓ Stock: 2 left
✓ Knowledge: free shipping over $99
Hi Josh, your Fluval 307 is still in your cart, and we’ve only got 2 left. Shipping’s free on this one: shop.example.com/cart/…
Drafted for you · send, edit or discard
04 · Behind the scenes, for your team

Operations Agent

Catches late, stuck and out-of-stock orders before the customer has to chase.

  • Checks the carrier for orders that should have moved
  • Checks whether a missing item is back in stock
  • Creates one task with a clear next step and the facts
  • Writes the customer an honest update when they’d be left wondering
  • Adds to the task you already have instead of duplicating it

Never promises refunds, compensation or dates it hasn’t confirmed.

Order alert
Order #3310 hasn’t moved in 6 days
✓ Carrier: last scan 6 days ago, Sydney depot
✓ No open task for this order
Task for the team (high): Chase AusPost on #3310, stuck at the Sydney depot since Tuesday. Customer has been told it’s being looked into.
Task created on its own · within your daily limit
05 · Google reviews, Facebook and Instagram comments

Reputation Agent

Replies to every Google review and Facebook or Instagram comment, in your voice.

  • Thanks people by name and mentions what they said
  • Answers questions in comments from your own knowledge
  • 1–3 stars: apologises, invites contact, and tells your team
  • Skips spam and abuse, and flags it to a person
  • Never replaces a reply you already wrote

Never puts order details, prices or refunds in a public reply.

Google review ★★★★★
Great advice on my new tank, the staff really know their stuff!
✓ 5 stars, no reply yet
✓ Your voice: warm, sign off “The Reef & Fin team”
Thanks so much, Priya! We’re glad the advice helped, and we’d love to see the tank once it’s settled in. The Reef & Fin team
Posted on its own · 4–5★ thank-yous allowed
You decide how much they do

Start with drafts. Hand over more when you’re ready.

  1. 01 · Day one
    Suggest

    Every reply arrives as a draft in the inbox. Your team sends, edits or discards it.

  2. 02 · When you trust it
    Live, within limits

    Pick the topics it may answer alone, how many a day, and verified customers only. A reply only goes out on its own when it’s backed by a live lookup.

  3. 03 · Any time
    Pause all agents

    One switch stops every agent. Queued work is cancelled and nothing new starts until you turn them back on.

Built so you can leave them running

Your team only hears about the exceptions, and can always see what happened and why.

“Why?” on everything

Every reply, hand-off and task links to what the customer asked, what the agent checked and found, and which permission allowed it.

Needs you

Drafts to approve, hand-overs nobody picked up and goals being missed right now, in one list, with a phone alert for anything urgent.

Business Memory

Your tone, policies and rules in one place. When your team edits a draft, Colvy suggests the lesson, and it only sticks if you keep it.

Results

What the agents handled, what they brought to the team, minutes saved and carts won back, plus a weekly summary email.

Goals

Set the outcomes you care about, like “every message answered within 15 minutes”, and see what’s slipping right now.

Outside tools

Connect your other systems. Look-ups run on their own, changes wait for a person, and everything lands in the same trail.

Questions, answered

Not unless you let it. Every agent starts by drafting: replies wait in the inbox for your team to send, edit or discard. You can later let some replies go out on their own, for the topics you pick, with a daily limit, and only when the reply is backed by a live lookup. One switch pauses every agent.

Put your AI team to work

Included on the Inbox and Everything plans · 14-day free trial, no card

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