The Colvy Blog

Playbooks for customer communication

Practical, honest advice on running support, sales and feedback for a growing business — from the team building Colvy.

The best shared inbox for small business (what to actually look for)

A shared inbox turns scattered messages into one team queue. Here’s how to choose one that fits a small team — and the traps to avoid.

Instagram DMs are where a lot of buying decisions happen now. Here’s how to answer them fast, as a team, without missing one.

The WhatsApp Business app stops at one phone. Here’s how to let a whole team answer WhatsApp — with history, assignment and saved replies.

SMS, WhatsApp, email, chat, calls and reviews scattered across six tabs? Here’s a practical way to bring them into one thread per customer.

Speed is the easiest way to feel bigger than you are. Five changes that shrink the wait — no new headcount required.

The difference between a review request that works and one that’s ignored is usually timing. Here’s when to ask.

Collecting feedback is easy. Turning it into trust means telling people what you did with it. Here’s the full loop.

Support and sales aren’t separate conversations. Here’s how to help customers buy without leaving the thread.

Dreading a migration? A calm, low-risk way to move platforms — keep your number, your history and your sanity.