Changelog

What’s new in Colvy

Every release, in the open. New features, improvements and fixes — shipped for growing businesses.

NewImprovedFixed

AI actions in the inbox

· v2026.9
  • NewThe AI assistant can now look up orders, draft replies and create tasks inline — you approve every action.
  • NewAuto-summaries condense a long thread to a single line at the top.
  • ImprovedSmarter saved-reply suggestions surface the right answer as you type.

Payments in the thread

· v2026.8
  • NewSend secure payment links by SMS or email; customers pay on their device.
  • NewBuild a live order and take payment without leaving the conversation.
  • ImprovedThe order timeline now shows refunds and delivery tracking together.

Calls, transcribed

· v2026.7
  • NewCall recording with automatic transcription and summary, saved to the thread.
  • NewMissed-call text-back auto-SMSes callers you miss.
  • FixedOccasional delay loading caller context on inbound calls.

WhatsApp & Instagram, unified

· v2026.6
  • NewInstagram and Facebook DMs now land in the shared inbox.
  • ImprovedWhatsApp templates are easier to create and manage.
  • FixedDuplicate threads when a customer messaged from two channels at once.

The feedback loop

· v2026.5
  • NewPublic roadmap with customer voting.
  • NewAnnouncements & changelog tied to the inbox — this very page runs on it.
  • ImprovedTurn any conversation into a logged idea in one click.

Google Reviews

· v2026.4
  • NewAutomated review requests, triggered on delivery or a resolved chat.
  • NewRead and reply to Google reviews from the inbox.
  • ImprovedA reputation view tracks rating and volume over time.

Broadcasts & segments

· v2026.3
  • NewSend SMS, WhatsApp and email broadcasts from one composer.
  • NewAudience segments by purchase history, tags and activity.
  • ImprovedOpt-out handling is now automatic on every campaign.

A faster inbox

· v2026.2
  • ImprovedThe order drawer opens instantly — synced items render first, details fill in behind.
  • ImprovedKeyboard shortcuts across the inbox for reply, assign and resolve.
  • FixedAssignment notifications were occasionally missed.

WooCommerce & Shopify

· v2026.1
  • NewLive orders, refunds and customer data right in the chat.
  • NewTwo-way sync with WooCommerce and Shopify.
  • FixedCurrency formatting on some line items.

Hello, Colvy

· v2026.0
  • NewA shared inbox across SMS, email and live chat.
  • NewContacts & CRM beside every conversation.

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