Colvy for service businesses

From missed call to five-star review.

For trades, salons, cleaners and clinics. Text back the calls you miss on the job, see photos before you quote, take deposits, let customers book online and ask for a review when you’re done.

See the workflow
Missed callText backPhotosQuote & depositBookedReview
On the tools

Missed a call? They get a text.

When you can’t pick up, Colvy texts the caller straight away from your business number. Their reply waits in your inbox.

PMissed callnow
0413 555 902 · while you were on a job
Phone
SMS · Missed-call text back
Sorry we missed your call! This is Coastline Plumbing. Reply here and we’ll get back to you shortly.
Sent automaticallyCustomer replied
Step by step

The whole workflow, in plain words.

Every step is something you can switch on in Colvy today. Here’s what happens and which part of Colvy does it.

1

Text back missed calls

Switch on missed-call text back and every caller you miss gets a text from your business number.

Uses: Business phone
2

Get photos before you quote

Send an upload link; photos and video arrive at full quality in the conversation.

Uses: Upload links
3

Quote and take a deposit

Send the quote and a payment link in one thread. Unanswered quotes can be followed up.

Uses: Payment links
4

Online booking with reminders

Customers book real availability, pay a deposit if you ask, and get SMS reminders.

Uses: Online booking
5

Ask for the review

A review request goes out when the booking is completed.

Uses: Reviews
6

Never lose a job in the inbox

Tasks, assignments and reminders make sure every enquiry gets a reply.

Uses: Tasks
Measure it

See what each step brings in.

Colvy keeps the numbers as the work happens, so you can see what’s working without a spreadsheet.

Missed calls recovered

Missed calls that got a text back or a call back, and the ones still waiting.

Bookings and deposits

Upcoming and past bookings with their service, deposits and payments taken online, cancellations and no-shows.

Reviews

Review requests sent, reviews received and replies posted.

Works withStripeGoogle ReviewsSMSInstagramMessengerGmail
Questions

Good questions.

Switch on missed-call text back and Colvy texts the caller straight away from your business number. Their reply lands in your inbox, and your dashboard shows which missed calls still need a call back.

Yes. Send an upload link and the customer can send photos or videos at full quality, straight into the conversation.

Yes. Send a payment link in the conversation, or ask for a deposit on your booking page when they book.

Yes. Customers get SMS reminders the day before and two hours before, with a link to reschedule or cancel.

Also built for

See the workflow for other businesses.

EcommerceEvery DM can become an order.
Multi-location retailEvery store, one inbox.
RestaurantsNothing missed during service.
Real estateFirst to reply wins the buyer.

Run your service businesses business from one place.

Start free, connect your channels and switch on the steps you need. You can be answering customers from one inbox today.

See pricing