Customers ask about products by text, Instagram, Messenger and your website chat. Colvy lets your team answer with the product, the price and a payment link in the same conversation, and creates the order without switching apps.
Selling chat (also called chat commerce or conversational selling) means helping a customer choose and buy inside a conversation: they ask a question in a message, you answer with the right product, and they pay without leaving the chat.
It works because the customer is already interested. Someone asking “do you have this in stock?” is a buyer. Make them go and find the product, add it to a cart and check out on their own, and many won’t. Send them the answer and a way to pay, and many will.
One shared inbox for SMS, Instagram, Messenger, email and your website chat, with your store and payments beside every thread.
A text, Instagram DM, Messenger chat or website chat arrives in your shared inbox, beside the customer’s past orders.
Send the product and price from your catalogue, a photo or video, and answer their questions.
Send a Stripe payment link. When it’s paid, create the order and send the delivery details.