Answer Instagram, Messenger, SMS, email and live chat in one inbox, with each buyer’s Shopify or WooCommerce orders right beside the chat. Sell, track and follow up without switching apps.
Every step is something you can switch on in Colvy today. Here’s what happens and which part of Colvy does it.
Instagram and Messenger DMs, SMS, email and your website chat arrive in one shared inbox, linked to the same customer profile.
Uses: Shared inboxConnect Shopify or WooCommerce and each buyer’s orders and spend sit beside the chat, with tracking from WooCommerce, ShipStation or labels made in Colvy.
Uses: Orders in the inboxThe AI drafts replies from your product info and stock. You decide what it may send by itself.
Uses: AI agentsSend a secure payment link, or create the order and send its link. Payments are recorded on the conversation, and orders you create are marked paid in your store.
Uses: Payment linksOrder updates and delay notices go out by SMS, and order-status questions get answered from the real order.
Uses: Order automationFollow up abandoned carts, text waiting customers when stock is back and ask happy buyers for a review.
Uses: Carts, waitlists & reviewsColvy keeps the numbers as the work happens, so you can see what’s working without a spreadsheet.
Paid payment links and orders that came from a chat, recorded against the conversation.
Abandoned carts that turned into orders after a follow-up.
Which links in your messages and campaigns were clicked, and the orders that followed.