Colvy unifies Instagram, Messenger, email, SMS & live chat into one shared inbox — with a built-in CRM, media gallery, WooCommerce, trackable links and location insights behind every message.
Customer
Every channel your customers already use
Instagram, Messenger, email, SMS and website chat land in a single shared queue. Assign threads to teammates, leave private notes, @mention colleagues and never lose a conversation between apps again.
Every conversation is tied to a contact record — lifetime value, order history, tags, notes and the outlet they belong to. Your team answers with context, not guesswork.
Keep a categorised library of product photos and videos. Mark up a photo or trim a video right in Colvy, drop it straight into a chat, add internal notes with @mentions, and reuse it across every channel.
Look up a live WooCommerce order, issue a refund, or follow up an abandoned cart without switching tabs. Sold-out products get a “Notify me” form, and everyone waiting is texted when stock returns.
Generate short links for products, payments or bookings and see exactly who clicked, how many unique customers engaged, and which orders each link influenced.
See spend, order frequency and behaviour by customer and by location. Location-aware analytics keep each outlet’s numbers — and each customer’s history — where they belong.
Customers book a service and a time on your own booking page, pay a deposit and get SMS reminders. Send the link from any conversation, and every booking shows on the customer’s thread.
Spin any message into an assignable task, colour-code it, set it to repeat, and see it on a calendar. Automate replies and follow-ups so nothing slips.
Answering fast is how you win
Make, receive and log calls with context and AI summaries.
Instagram, Messenger, email, SMS, chat & forms — one thread.
Drafts replies in your tone and can handle whole conversations.
Who’s messaging, their orders and history — before you reply.
Send payment links, take orders and issue refunds in-thread.
Request reviews automatically and reply from the same inbox.
Trackable links with clicks, unique customers and revenue.
Workflows and follow-ups that run while you sleep or are away.
Speak a reply and Colvy Voice writes it up polished, in chat, SMS or email.
Customers join from sold-out products; everyone is texted when stock returns.
Lost checkouts land in the inbox so you can follow up and recover the sale.
Customers book, pay a deposit and get SMS reminders, all tied to their thread.
AI assistant
Your tone, your knowledge, your control. Roll it out at your own pace — from suggestions to full autopilot.
Test your assistant in a safe space. Ask it anything and tune its knowledge until you’re happy.
It drafts responses for you to approve. You stay in control while it learns your tone and style.
Once it acts like an employee, let it handle incoming questions. Step in only when you want to.
Free to start · set up in minutes.
No credit card · cancel anytime