Colvy for multi-location retail

Every store, one inbox.

Give each store its own local number and answer every store from one shared inbox. Check live stock, take payment before pickup and compare link sales by store.

See the workflow
Store numberShared inboxLive stockPaid before pickupReviewSales by store
Every store

A local number for each store.

Buy a local number for every location from inside Colvy, plus a mobile for texting. Every call and text is answered from one shared inbox.

SBen Hollis5m
Are you open late Thursday in Ballarat?
SMS
PCall · Geelong linenow
Answered by Mel in the browser · 2:14
Phone
Numbers3 stores
R
RichmondStore
(03) 5550 4410 · calls
G
GeelongStore
(03) 5550 7733 · calls
Tl
Texting lineMobile
0491 570 159 · calls & SMS
Step by step

The whole workflow, in plain words.

Every step is something you can switch on in Colvy today. Here’s what happens and which part of Colvy does it.

1

A number for every store

Buy Australian local numbers in minutes and assign each to its location, plus an 04 mobile for texting. Calls ring in the browser and the mobile app.

Uses: Business numbers
2

One shared inbox

Calls, texts, DMs and email for every store in one place, with the customer’s history beside each conversation.

Uses: Shared inbox
3

Live stock

Your team and the AI agents check live stock before they answer.

Uses: AI agents
4

Paid before pickup

Create the order in the conversation and send its payment link; once paid it’s ready to collect.

Uses: Payment links
5

Answer every review

Google reviews come into Colvy, with AI-drafted replies in your voice.

Uses: Reviews
6

Compare locations

Link Reports by outlet show how each store’s links convert, and order reports and the call Command Centre can be filtered by store.

Uses: Link Reports
Measure it

See what each step brings in.

Colvy keeps the numbers as the work happens, so you can see what’s working without a spreadsheet.

Each location

Link-driven sales and campaign results for each store side by side, plus orders filtered by store.

Sales by outlet

Link-driven sales broken down by the store that sent the link.

Calls answered and missed

Every call on every store number, with recordings and AI summaries.

Works withShopifyWooCommerceStripeGoogle ReviewsInstagramMessenger
Questions

Good questions.

Yes. Buy an Australian local number for each location from inside Colvy and assign it to that store, and add an 04 mobile number for texting. Every number is answered from the same shared inbox.

Yes. When your Shopify or WooCommerce store is connected, Colvy’s AI agents and AI phone receptionist check live stock for a product before they answer. For a Shopify store with more than one location, match each Shopify location to your store in Colvy and the AI answers store by store, like “3 at Richmond, none at Fitzroy”. WooCommerce keeps one stock number per product, so stock by store there needs the Stock Locations for WooCommerce plugin; without it, the AI gives the overall stock.

Yes. Link Reports break down tracked-link sales by outlet, order and campaign reports can be split by store, and calls can be filtered by location in the Command Centre.

Team members can have a default store, and each person’s access can be limited by feature. Limiting what a person can see by store is not available yet.

Also built for

See the workflow for other businesses.

Run your multi-location retail business from one place.

Start free, connect your channels and switch on the steps you need. You can be answering customers from one inbox today.

See pricing