Asking for reviews at the right moment
The difference between a review request that works and one that’s ignored is usually timing. Here’s when to ask.
Your rating is often the first thing a new customer sees — and the best time to grow it is right after you’ve made someone happy. The trick is asking at that moment, every time, without it feeling like a chore.
Ask on the high note
The window is small: just after a delivery arrives, a problem is resolved, or a great call ends. Ask then — not a week later when the feeling has faded.
Make it one tap
Every extra step loses people. A single link straight to your review page, sent by SMS or email, converts far better than “please search for us and leave a review”.
Reply to every review
Responding — to the glowing ones and the critical ones — signals you’re paying attention, and it’s a ranking factor on most platforms. Keep replies short, human and specific.
Key takeaways
- Trigger requests on the happy moment, automatically
- One tap beats a scavenger hunt
- Reply to every review, good or bad
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