Freshdesk is a budget helpdesk. Colvy is a complete communication platform with 14 channels, AI, Google Reviews, payments and Australian support — all included.
Freshdesk nickel-and-dimes on channels. Colvy includes everything in one plan.
Key areas where Colvy outperforms Freshdesk for Australian 🇦🇺 businesses.
Phone, SMS and WhatsApp are extra on Freshdesk. Colvy includes all 14 channels in one plan.
Automate requests and respond from the same inbox. Freshdesk has no review management.
Colvy AI checks orders, tracking and history and handles WISMO. Freshdesk relies on canned responses.
Every call transcribed, summarised and searchable. Freshdesk has no call intelligence.
Send a secure link via SMS or email; the customer pays on their device. Freshdesk has no payments.
Real humans in Australia who understand your market.
Switching mid-contract shouldn’t cost you. We make the move painless — and free.
On a yearly plan with Freshdesk? Send us proof of payment and we’ll credit the remaining months as free time on Colvy — or carry your subscription over. You don’t pay twice.
Our team moves everything from Freshdesk to Colvy for you — conversations, contacts, numbers and channels — in about 45 minutes, at no cost.
Balance credit is offered at Colvy’s discretion on sighting valid proof of a current annual payment — and we’ll sort it out.
Switching from Freshdesk to Colvy means keeping what works and gaining what was missing.
Our team handles the migration. Keep your number, your reviews and your customers — just lose the limitations.